Question 1

What is PADLL and how does it connect surfers with photographers?

Accepted Answer

PADLL is a platform that seamlessly connects surfers (Athletes) directly with professional surf photographers and videographers (Creators) before they hit the water. It allows surfers to browse, book a session based on location and time, pay securely, and receive professionally edited surf content—eliminating the guesswork of finding a shooter.

Question 2

Where can I book a surf photographer for my session?

Accepted Answer

You can book a surf photographer or videographer in any location where a verified PADLL Creator is active. The app is location-based, allowing you to discover available Creators at your favorite surf spots worldwide, including popular destinations like Bali and our beta launch region, the Canary Islands.

Question 3

How long is a typical PADLL surf photography or videography session?

Accepted Answer

The length of a PADLL surf photography or videography session is determined by the package chosen by the surfer during the booking process. Sessions usually range from 60 to 120 minutes but are clearly defined by the Creator upfront.

Question 4

How much time do I need to book a session?

Accepted Answer

PADLL offers two options: 'Plan Ahead' (recommended 24-48 hours in advance) for guaranteed availability, or 'Instant Booking'. With 'Instant,' you search for active Creators on the spot, book, receive their immediate confirmation, and paddle out—perfect for spontaneous sessions.

Question 5

How do I book a surf session using the PADLL app?

Accepted Answer

Booking a session is simple: 1. Discover Creators at your chosen location. 2. Choose the date, time, and package. 3. Secure your booking with a payment processed safely through the app. You will receive immediate confirmation of your reserved surf session.

Question 6

What kind of footage will I get from my session?

Accepted Answer

You will receive the specific type of content detailed in the Creator's package. This can include high-resolution JPEG surf photos, edited video clips, raw files, or specialized content like drone footage or video technique analysis. All delivered content is professional grade.

Question 7

What if I only catch one wave during my booking?

Accepted Answer

Our Creators are professional and understand that surfing conditions are variable. While you are paying for the Creator's dedicated time and professional effort during the session window, they will aim to get the best possible surf photo or video of your performance. PADLL's rating system encourages Creators to deliver exceptional value, regardless of wave count.

Question 8

How will the photographer find me in the water?

Accepted Answer

The Creator will confirm the exact meeting point after you book. During Surfer Check-In, you'll upload a selfie with your board and surfwear. The Creator will decide if this visual information is enough to easily spot you in the lineup, or if they need to confirm a specific meeting point beforehand.

Question 9

Can I choose my specific surf photographer or videographer before booking?

Accepted Answer

Yes, that is the beauty of PADLL. You don't just book a shooter; you choose the specific type of content you want. You can browse Creator portfolios based on their specialty: drone footage, water angles, video analysis, or high-action stills before you finalize your session.

Question 10

How much does it cost to book a surf photographer on PADLL?

Accepted Answer

The cost to book a surf photographer on PADLL varies based on the individual Creator's pricing, the type of service (e.g., photos vs. video), and the length of the session package you select. All prices are clearly displayed on the Creator's profile before you complete your booking.

Question 11

Can I book a group surf session for multiple surfers with one Creator?

Accepted Answer

Yes, you can. Many Creators offer specialized group surf packages for multiple surfers (a crew). This option will be clearly detailed on the Creator's service list when you are ready to book a session.

Question 12

What is the turnaround time for receiving my edited surf photos and videos?

Accepted Answer

The standard turnaround time for receiving your edited surf photos and videos is fast—typically within 48 hours of your session. This ensures your content is ready to share while the moment is still fresh.

Question 13

Can I get a refund if I cancel my session?

Accepted Answer

Yes. PADLL has a fair cancellation policy, which is accessible through the app. Typically, sessions canceled within a certain window (e.g., 24-48 hours) will qualify for a full refund. The specific terms are provided at the time of booking.

Question 14

Will you use my footage for marketing?

Accepted Answer

Your personal surf photos and videos belong to you. PADLL and the Creator will not use your footage for marketing or commercial purposes without obtaining your explicit permission first.

Question 15

Do I need to wear a bright t-shirt or specific gear for the Creator to spot me?

Accepted Answer

Yes, we highly encourage you to make yourself distinguishable! It is very hard for professional Creators to reliably spot a specific surfer during a crowded session. While the Creator uses your Check-In selfie (showing your board and surfwear) and the booking details, we strongly recommend wearing something bright or unique (like a distinct rash guard, a bright color on your board, or identifiable surfwear). Your effort in visibility guarantees the Creator can find you quickly and deliver the best possible surf photos or video footage.

Capture Your Perfect Wave

How It Works

Discover Creators

Book Your Session

Get Your Content

Your Surf Story, Professionally Captured

Built for the Surf Community

For Surfers

Location-Based

Verified Creators

Quick Turnaround

For Creators

Grow Your Brand

Frequently Asked Questions